A customer submits a web enquiry. Someone reads it, copies the details into the CRM and asks for missing information. When that happens every day, enquiry preparation is a useful place to test whether AI can save time. Choose one task with a clear finish line AI business process automation becomes easier to evaluate when the task has a defined start and end. For a web enquiry, it starts with submission and ends when the responsible person has checked the information and knows the next action. Our recommendation is to begin with a summary, a suggested category and a draft response. A person approves prices, delivery dates and commitments. This gives the team a bounded task whose time savings can actually be measured. The approach may suit a manufacturer receiving descriptive quotation…

来源：https://webpro.company/blog/ai-enquiry-processing-drupal-crm